Debanter

Customer Service 101

February 19th, 2006 Rachel

Dear Grocery Store Cashier:

    Hi there. This is that friendly girl with lots of groceries and the big pink tote bag. Sorry, I don’t mean to sound presumptuous or arrogant by calling myself "friendly". I just figure that I must have been, or you won’t have been so…erm…forthcoming?

    You seem like a nice girl, and it’s understandable that bagging groceries (oh wait, oops…) checking me through, along with the hundreds of other suburbanites, isn’t really  what you want to be doing with the rest of your life. Heck, I’ve done retail, and while it can be fun and sometimes you can meet interesting people, when you’re "only-have-one-hour-left-til-you’re-outta-here" tired (I hope I didn’t misquote you there, but I think that’s at least a pretty good paraphrase, no?), it’s not surprising that you could be easily distracted.

    Hey, but you work with your friends, that must be nice right? You guys must be pretty close since your pals felt it was more important to chat with you in the aisle than help me bag my groceries. Many groceries. Hey, that’s okay, you were discussing important things! "Gross people" are gross…yeah, I gotcha.

    Now, I just have a little bit of a concern with our discussion while I swiped my debit card. I guess maybe you felt that you knew me well after seeing what kind of things I throw in my refrigerator and cook up on my stove. That’s cool, I totally respect that. But I don’t know how well others might take a comment like "That guy, omigod his brother, like, molests everything…" In context, surely I wouldn’t doubt that you maybe didn’t quite mean that literally. I think.

    Your other friend (my you are a tight knit bunch here!) behind you chiming in with "Andrew’s his brother???" certainly drove the point home. While I absolutely appreciate that you treated me like one of your own and didn’t feel the need to put up a front or simply flash me a fake smile while mechanically scanning and not-bagging my groceries…

    it might…just might behoove you to hold back just a teeny tiny tad. I don’t mind talking about the weather, I don’t mind hearing that it’s been pretty busy today. Or not busy. Actually, the more I think about it, my threshold for small talk is pretty high.

    But the word "molest" may not be a good choice for the workplace. Just…a thought.

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Problem solved!

February 19th, 2006 Rachel

Well, maybe. This post coulda also been called "Reason #437 why I should have a Mac", ’cause the coolness of Coverflow, which was first introduced to me by the infamous Whicken is only available for those who have Apple-y goodness. I don’t have a Mac, so instead I just get to drool over the short video on their website showing me how I can easiliy flip through my collection of cd cover art, without having the actual/physical/tangible cd. This is an interesting answer to the problem that I first mentioned a week ago.

Nice find, and pretty spiffy looking technology!

Also, this weekend I got to take a look at The Life Pursuit cover art that I mentioned in that previous post.

It.Is.Amazing.

Posted in Music, Tech | No Comments »